Refund Policy
We strive for the best customer satisfaction and there for we offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. Refunds will be issued to the original method of payment and a 20% restocking fee applies.
The costs for return will not be refunded!
Returns of personalised items we do not accept.
To start a return, you can contact us at info@piktori.com.
Please note that returns will need to be sent to the following address:
Piktori BV, Ridderweg 46, 6418PJ, Heerlen, The Netherlands
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@piktori.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.You will need to send us an email at info@piktori.com with the following: 1) photo from the damage 2) photo from the back of the canvas(barcode) 3) photo of the shipping label 4) photo of the packaging.You can also whatsapp us : +1 813 522 6771
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds will be issued to the original method of payment.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@piktori.com.
